Terms and Conditions
Terms and Conditions
These Terms and Conditions represent a contract between Cleanest and The Client.
The Client agrees that any use of The Company’s services, including placing an order for services by telephone 1300 371 117, email or website www.cleantorest.com.au forms shall constitute the Client’s acceptance of these Terms and Conditions.
Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
We are fully insured about covering every job we agree to take.
We are not responsible for any existing damage to the customers property that is not able to be cleaned or repaired by our technicians using standard methods of practice.
Equipment
- Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.
- If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.
- If the Client requires the Cleaner to use their own materials and equipment including a vacuum cleaner, the Company does not accept any liability if anything goes wrong with either the equipment or the outcome of using it.
Checklists
We will provide the client a checklist on request or ask all clients to leave a list of priorities for the cleaner. Please make sure you check our checklist on our website before doing a booking.
Refunds
- No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified by Clean To Rest.
- Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by Clean To Rest.
- Refund will be issued if a Cleaner does not attend a cleaning visit.
Cancellation
The Client agrees to pay the full price of the cleaning visit
- – If The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment;
- – If the Client fails to provide access to the service premises thus preventing the Company to carry out thebooked work;
- – There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided,they must open all locks without any special efforts or skills.
- – If the Client needs to change a cleaning day or time Clean To Rest will do its best to accommodate them. A minimum of 24 hours’ notice is required.
- – Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
- – The Company ’s cleaning operatives work on any day of the week including Bank Holidays. If the Client’s cleaning visit is due on a Bank Holiday and she/he hasn’t called or e-mailed the Company to cancel the visit 24 hours prior to the start of the cleaning session, the Client agrees to and understands that the regular amount due f or that cleaning visit will be charged regardless of whether the cleaning operative has cleaned the Client’s property or not.
- – Except Bathroom shower /floor tiles grout in shower cabin we don’t do tiles grout cleaning in other areas, balcony tile grout cleaning
- – We do not clean the ceilings.
- – We don’t do Balcony rubbish removal or pot removal
- – Hard rubbish removal from property to outside of house/apt is not included due to council law restriction.
- – We do not clean curtains/fabric blinds,
- – we don’t do Brick walls cleaning or front yard, backyard cleaning
- – Internal only for any windows above ground floor level-because of safety reasons.
- – All the quote given for Empty house .lf your property is furnished then you need to inform in advance.
- – We do not clean any other area except mentioned in packages ,check list and unless confirmed before the quotation or work started.
- – We clean only inside the house unless/ until asked to clean before quote and work started with confirmation of price. E.g Balcony cleaning/fridge cleaning/ garage cleaning/’patio cleaning/ balcony glass cleaning.
- – Garage Cleaning only includes sweep and cobweb removal. Garage cleaning do not include wall mark removal, oil spot from the floor or scrubbing of the floor. Washing the garage floor is not included.
- – We can clean anything (subject to terms & conditions) as per your requirements which are not included in the above packages with extra cost discussed prior to work start.
- – Internal only for any windows above ground floor level-because of safety reasons.
- – We clean the blinds however if very old blinds or not working blinds or metals strip broken – we do not operate on them to prevent any further breakage unless the customer has asked to do so.
- – Heavily soiled carpet, paint on carpet, oil on carpet or special stain like pet pee, wine or cordial stained carpet are sometimes difficult to bring it to its original state but we will try our best to clean it up to best possible outcome we cannot give you a refund for the carpet not cleaned as new just because of the customer careless use of carpet.
Supplementary Terms
1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address then a $25 charge will apply. The charge will cover only the pickup of keys. If said keys need to be returned back to the third party’s address or any other address additional charge of$25.00 will apply.
2. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
3. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.
4. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client.
5. All fragile and highly breakable items must be secured or removed.
6. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.
Our Bond Back Guarantee
The Company has built it's business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realizes, that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers a Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s operative will come back to the Client’s premises and re-clean those areas free of charge.
Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken. And informed within 7 days.